Why weren't you able to retrieve my credit report?

The initial credit inquiry is based on your name, address, and date of birth. If there are any mistakes in these factors, we may not be able to get your credit information. Please make sure that there are no spelling mistakes or other errors for these entries. We will also not be able to retrieve a credit report, if you have ever placed a fraud alert or freeze on your credit report.

Was this article helpful?

Can’t find what you’re looking for?

Our customer care team is here for you.